Frequently Asked Questions

Where can we deliver?

We can deliver to any residence or hotel within our delivery range (which is constantly expanding). We cannot deliver to businesses or public property.

What is our delivery range?

We currently deliver south of the 401 to the lake, East of Keele St. and West of Woodbine Ave.

We are legally only allowed to deliver to residences and hotels.

If you are not sure, you can type your address in any of the address inputs across the site and it will let you know whether or not we deliver to your area.

Do you offer Gift Deliveries?

Yes, of course we do! Please just write 'Gift:', followed by the individual's name in the instructions. For instance, 'Gift: John Smith'. Please note that the individual will have ot be present, or we cannot legally drop off the gift.

What is our delivery range?

We are legally only allowed to deliver to residences and hotels.

If you are not sure, you can type your address in any of the address inputs across the site and it will let you know whether or not we deliver to your area.

How much can you order?

At this time there is no limit to the amount you can order. However, it may take us a little longer to deliver larger orders. Delivery costs start at $9.99, but after 18 bottles of beer, or 7 bottles of wine or alcohol, the delivery price is inreased to $14.99.

How is pricing calculated?

We include a small service percentage on products, and charge a flat $9.99/$14.99 delivery fee. Right now, we are a small team. This allows us to keep the lights on and will hopefully allow us to continuously improve out technology for you.

We are legally required to charge tax on the delivery and service fees.

Tips are entirely optional.

How long does delivery take?

Delivery takes between 1-2 hours dependant on traffic and your location.

How much is delivery?

Depending on the size of the order, the delivery fee is either $9.99 or $14.99. Larger orders require 2 separate Runners to deliver.

How is this legal?

All delivery companies that work with Runner are fully licensed by the AGCO. This means that are all legally allowed to deliver alcohol to your door. Furthermore, they are all fully SmartServe Certified and are extremely polite and courteous.

How can I work for Runner?

We are always looking for new and amazing people to join our team. If you are interested, please go to www.getrunner.io/careers and fill out the form. We will get back to you as soon as possible!

Do we have an app?

Runner currently has an iOS app, Download here. We're currently working on our Android app, but in the mean time, our web app works great for non iOS users :)

How do our Loyalty Points Work?

You earn Loyalty Points for each order thar you complete. Once you reach 1000 Loyalty Points, they can be cashed in for money off of the delivery price. Please note that the minimum legal delivery price in the GTA (Great Toronto Area) is $6.00 and Runner has a %10 markup. Thus, the order must be above $60 in order to use your Loyalty Points. This way, Runner is still charging a minumum of $6 for the delivery. Sorry, we wish we didn't have to... :/

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